Privacy Policy

Effective Date: 01-01-2025

At Total Tuscany, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.total-tuscany.com (http://www.total-tuscany.com/), contact us for trip planning services, or sign up for our newsletter.

1. Who We Are

We are Total Tuscany by Sandy & Phil Ferretti, based in Montepulciano, Tuscany, Italy. We provide personalized travel planning, curated experiences, and boutique retreat programs for travelers to Tuscany and beyond.

2. What Data We Collect

We collect and process the following personal data:

    •    Name

    •    Email address

    •    Phone number

    •    Country of residence (if provided)

    •    Any other information you voluntarily provide when contacting us

We do not knowingly collect data from children under the age of 16.

3. How We Use Your Data

We use your information:

    •    To respond to trip planning requests

    •    To send newsletters or updates (only if you opt-in)

    •    To provide personalized travel services

    •    To improve our website and customer experience

We do not sell or rent your data to any third parties.

4. Legal Basis for Processing

We collect and use your data under the following legal grounds:

    •    Your consent (e.g., when you sign up for our newsletter)

    •    Contractual necessity (e.g., when you ask us to plan your trip)

    •    Our legitimate interest in running and improving our services

5. Your Rights Under GDPR

You have the right to:

    •    Access your data

    •    Correct or update inaccurate data

    •    Request data deletion

    •    Object to certain processing

    •    Withdraw consent at any time

    •    Lodge a complaint with a data protection authority

To exercise your rights, email us at sandy@total-tuscany.com.

6. How We Protect Your Data

We use secure systems and safeguards to protect your data from unauthorized access, disclosure, or loss. Our website is protected by HTTPS encryption and Google reCAPTCHA for spam prevention.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described above, or as required by law.

8. Third-Party Services

We may use trusted third-party tools (e.g., Mailchimp, Google reCAPTCHA) to support our services. These tools process your data according to their own privacy practices, which comply with international data protection laws.

9. Cookies

Our website uses cookies to improve performance and analyze website traffic. By using our site, you consent to the use of cookies. You may disable cookies through your browser settings.

10. Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your data, please contact:

Sandra Ferretti

Email: sandy@total-tuscany.com

Montepulciano (SI), Tuscany, Italy